For Live Webcast specific help only, call the Help Desk by phone: 1-866-216-7470 (Dedicated live phone support available 1 hour before, during, and 1 hour after the video broadcast.) All other help requests should use one of the methods listed below.

You can submit a trouble ticket to the help desk by clicking the following link: Submit a Trouble Ticket or
View the FAQs by clicking the following link: View the FAQs.

To send a comment/suggestion/question directly to the CMS Training Support Help Desk, click on the following link: cms_training_support@ciber.com.

CMS Training Support help is available from 8:00 AM EST/EDT to 5:00 PM EST/EDT, Monday through Friday. All help desk requests will be responded to within 1 or 2 standard business days.